Klagande kunder a?r va?rdefulla kunder; da?rfo?r a?r det viktigt att fo?rsta? vad som kan hindra dem fra?n att klaga. Syftet med denna uppsats a?r att beskriva och analysera varfo?r konsumenter inte va?ljer att klaga pa? defekta livsmedel, en produktkategori som har sva?rt att genera klagoma?l. Utifra?n konsumentens perspektiv pa? fo?rdelningsra?ttvisa, processra?ttvisa och interaktionsra?ttvisa underso?ks de krav och fo?rva?ntningar konsumenten har pa? sin matvarubutiks klagoma?lshantering och hur dessa krav och fo?rva?ntningar hindrar densamme fra?n att framfo?ra klagoma?l.

De flesta individer pa?verkas dagligen av belo?ningar, motivation och ra?ttvisa i sa?va?l privatlivet som arbetslivet. Uppsatsens syfte har varit att underso?ka hur belo?ningar pa?verkar medarbetares, mellanchefers och ho?gre chefers arbetsmotivation inom en specifik organisation. Syftet har a?ven varit att underso?ka eventuella skillnader mellan olika organisatoriska niva?er och om upplevd ra?ttvisa a?r viktigt fo?r motivationen.Inom omra?det finns en mycket omfattande och variationsrik kunskapsbas.

The purpose of this study is to explore how hybrid work affects the experience of organizational justice and psychological well-being within an organization where working conditions differ between professional groups. Using a combination of semi-structured interviews and a quantitative survey, the study offers a nuanced understanding of how various work arrangements are perceived and interpreted by employees. The findings show that justice is not primarily about having equal conditions, but rather about how these conditions are understood and communicated within the organization. Many employees accept differences in work arrangements when they are perceived as logically justified and clearly communicated. However, when these differences lack explanation or are associated with injustices, frustration can arise even if employees understand the reasons behind them.

M?let f?r den svenska digitaliseringspolitiken ?r att Sverige ska bli fr?mst i v?rlden p?? att nyttja digitaliseringens m?jligheter. Ambitionen ?r s?ledes att ?ka inslaget av automation inom den digitaliserade f?rvaltningen, genom att bland annat automatisera fler beslutsprocesser inom den offentliga f?rvaltningen. Det ?r ett m?l som medf?r en i allt h?gre grad digitaliserad v?lf?rd.

Inom det normativa forskningsf?ltet har en debatt r?rande kompensatorisk r?ttvisa uppst?tt i ljuset av att vissa suver?na territorium riskerar att g? f?rlorade till f?ljd av klimatf?r?ndringarnas effekter. Vilken sorts kompensation en s?dan moraliskt distinkt f?rlust rimligtvis b?r f?ranleda relateras i h?g grad till huruvida k?randeparten i dilemmat uppfattas vara territoriets befolkning som kollektiv grupp (ett s.k. kollektivistiskt f?rh?llningss?tt) eller som enskilda individer (ett s.k.

Syftet med mitt examensarbete a?r att ge ett bidrag till analysen av ungdomars grundla?ggande va?rderingar, genom att underso?ka hur elever rangordnar och diskuterar tio instrumentella va?rden. Underso?kningen a?r utfo?rd med flermetodsforskning, da?r ba?de en kvantitativ och kvalitativ metod anva?nts, enka?t och fokusgrupp. En pilotstudie anva?nds fo?r att sa?kersta?lla god validitet och reliabilitet.

The aim of this thesis is to examine the theoretical developments on social entrepreneurship. Our purpose is to create a better understanding of the phenomenon leading to new insights. We have categorized the knowledge of the concept into social economy, social ownership, social innovation and social missions. Drawing from our theoretical review we have chosen four empirical illustrations, Grameen Bank, Wikipedia, Basta Arbetskooperativ, Jörn Hälsogemenskap, and we have shown how these fit into the general description of the social entrepreneur. With help of our illustrations we show that it is complicated to pin point the core of social entrepreneurship as they each have separate structures, innovations, social missions and operate close to different sectors.

Forskningen om det psykologiska kontraktet a?r ofta oka?nd i organisationer som anva?nder sig av ma?l- och prestationsstyrning (Petersitzke, 2009). Denna studies syfte var att underso?ka med- arbetares upplevelser av ma?l- och prestationsstyrning relaterad till inneha?llet i deras psykologiska kontrakt. Ma?l- och prestationsstyrning underso?ktes utifra?n ma?ltydlighet och feedback respektive psykologisk empowerment.

The purpose of this essay was to investigate affecting factors concerning social workers in social services assessments with cases of abuse. We wanted to see if social workers in social services tend to make different assessments of the need of substance abusers care. Our survey was carried out as a vignettesurvey with complementary interviews as means to deepen the outcome results.Our survey showed that the included social workers in social services in some senses make different assessments when it comes to choice of effort put in for the client. We shed light on different factors and circumstances, which could bear meaning for the social workers in social services assessments. Examples of factors were the social workers in social services age, gender, working experience and attitude towards substance abusers..

Forskningen om det psykologiska kontraktet a?r ofta oka?nd i organisationer som anva?nder sig av ma?l- och prestationsstyrning (Petersitzke, 2009). Denna studies syfte var att underso?ka med- arbetares upplevelser av ma?l- och prestationsstyrning relaterad till inneha?llet i deras psykologiska kontrakt. Ma?l- och prestationsstyrning underso?ktes utifra?n ma?ltydlighet och feedback respektive psykologisk empowerment.

Social work is a social phenomenon, existing in most societies, that has given rise to a multitude of special organizations and professions. For that reason social work is dealing with a complex identity. The purpose of this study is to illustrate how social workers and the scientific discourse interpret the concept of social work. In addition to that the study intends to show similarities and differencies. The research process containes two studies, one based on qualitative interviews with five social workers and the other consisting a surway of academic litterature.

The purpose of this thesis is to examine how social procurement can be a further development of public-private partnership. This is done with interviews and a case study of the social procurement Mitt Gröna Kvarter and its labor effort Boendebyggarna. The theoretical framework used in the thesis consists of public-private partnership and corporate social responsibility. It tries to answer the following questions:What does this social procurement mean by the concept of public-private partnership?What does this social procurement mean for the participants involved?How can social procurement be seen as a further development of public-private partnership?The thesis uses the theory development around the concepts of public-private partnership and corporate social responsibility and shows that social procurement does indeed have similarities to public-private partnership and could very well be a further development of it..

The aim of this study is to illuminate social worker?s perception of social class within the Swedish social service system. This study therefor examine if social class contributes to the production and reproduction of the client and what impact social class has on the interaction between client and social workers. The study was conducted with qualitative semi-structured interviews with social workers from three different departments of social service. The theoretical approach is Yeheskel Hasenfeld?s theory about moral practices in welfare organisations, Michael Lipsky and Roine Johansson?s theories about client construction and Pierre Bourdieu?s class theory.

Purpose: To compare the expectations of coming profession in social work with experienced social work. We wanted to compare the pictures between the students in school of social work studies with social workers. We also wanted to increase social workers as well as other readers? awareness of social work as a profession.Questions: What characterizes the school of social studies? How do students in school of social work view the coming role as a professional? How do students in school of social work view upon social workers as professionals? How do social workers view upon their own profession? How do social workers view upon the own role as a professional? How do social workers view upon the relation between the idea of the profession and the daily practice? How do the students in school of social work studies and social workers view upon professional social work?Method: Qualitative study with qualitative interviews.Conclusion: Social work is a low status profession. How to increase the status of social work is not easy.

My big interest in sports was what shaped my choice of subject for the essay. The purpose of this study has been to explore the social meaning of team sports for functionally impaired persons. In order to fulfil the purpose of the essay I formed following questions: How do the actives experience their participation in team sports? And how important is the social intercourse in team sports to the individual welfare? The methods I?ve used have been qualitative with an ethnographic approach. I have used participant observations and field interviews to gather my empirical material.